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Tag: ForeSee

E-Commerce / User Experience

PayPal, Netflix top U.S. websites in ‘digital experience’

ANN ARBOR — The Ann Arbor-based customer experience analytics firm ForeSee has released its Digital Experience Index for the third quarter of 2018. The DXI chronicles the customer experience of …

Customer Experience / Software

ForeSee launches new version of CX suite

ANN ARBOR — The Ann Arbor customer relationship analysis firm ForeSee has introduced a new version of its ForeSee CX Suite. The company says the software helps companies turn customer …

Customer Experience / E-Government

Ann Arbor firm’s survey finds satisfaction with e-government dropping

ANN ARBOR — The customer experience analysis firm ForeSee found a sharp drop in citizen satisfaction with federal government services provided online. The Ann Arbor company’s 58th edition of the …

Customer Experience / E-Commerce

ForeSee Top 50 retail CX rankings reveal winners and losers

ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …

E-Government / User Experience

E-Gov survey shows satisfaction slipping a bit

ANN ARBOR — The Ann Arbor customer experience consultant ForeSee says citizen satisfaction with government services provided online slipped a bit in the third quarter of 2017. The ForeSee Experience …

Startups / Venture Capital

Startup launches with a mission to spread ‘giver culture’

ANN ARBOR — A new startup is launching in Ann Arbor with $2.2 million in capital that aims to convince more people to become members of the “giver culture.” Give …

Customer Experience

ForeSee Expands Service Offerings

ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.

Fintech

Bank Customers Want More Tech, But Still Love Branches

ANN ARBOR — Until switching banks is as painless as switching cell phone providers, at least 21 percent of customers feel like they’re being held captive by their current bank. …

Customer Experience / Software

New Products, Growth From ForeSee

ANN ARBOR — ForeSee, the Ann Arbor-based customer satisfaction analysis provider, announced the latest release of its ForeSee CX Suite product.

Uncategorized

ForeSee’s New E-Gov Satisfaction Index Reveals First Decline in Mobile

ANN ARBOR — Americans are increasingly unhappy with the quality of government services delivered over mobile devices. That’s the conclusion of the 48th quarterly ForeSee E-Government Satisfaction Index, covering April, …

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