Apexon, Infostretch complete merger
SOUTHFIELD–Technosoft Corp., which does business as Apexon, and Infostretch Corp., announced that they have completed their merger. The combined entity will operate under the Apexon brand and continue to operate …
CFI study: retail consumers now expect online chat
ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …
New software development event, Detroit Tech Watch, coming to TechTown June 29
DETROIT—The organizers behind the Detroit DevDay software development conference are rolling out a new event, Detroit Tech Watch 1.0, to be held Saturday, June 29 at TechTown, 440 Burroughs St. …
Customer satisfaction with utilities dips, ACSI says
ANN ARBOR—Following a slight bump in 2018, residential customer satisfaction in the energy utilities sector has taken an about-face one year later, according to the American Customer Satisfaction Index (ACSI) …
PayPal, Netflix top U.S. websites in ‘digital experience’
ANN ARBOR — The Ann Arbor-based customer experience analytics firm ForeSee has released its Digital Experience Index for the third quarter of 2018. The DXI chronicles the customer experience of …
Advanced auto tech, including (almost) self-driving cars, is here – but it’s pricey
NOVI – The state of the art of automotive technology was on display for 350 automotive engineers and executives Tuesday at the WardsAuto User Experience Conference at the Suburban Collection …
WardsAuto, LTU partner in UX student design competition
DETROIT — WardsAuto is partnering with Lawrence Technological University (LTU) to hold the second WardsAuto UX Student Design Competition this fall. Inteva Products is the sponsor of the competition. Twelve …
E-Gov survey shows satisfaction slipping a bit
ANN ARBOR — The Ann Arbor customer experience consultant ForeSee says citizen satisfaction with government services provided online slipped a bit in the third quarter of 2017. The ForeSee Experience …