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ANN ARBOR—Customer satisfaction with so-called nondurable manufactured goods has fallen during the pandemic, according to the American Customer Satisfaction Index. The sector’s score fell 1.5 percent from a year earlier …
ANN ARBOR—The latest customer experience data from the American Customer Satisfaction Index shows mixed results during the pandemic for travel industries, including airlines, hotels, car rentals, and online travel agencies. …
ANN ARBOR—The third quarter report of the American Customer Satisfaction Index predicts a bleak future for the United States economy, as customer satisfaction dropped 1.2 percent, its largest quarterly percentage …
ANN ARBOR—A new report from the American Customer Satisfaction Index finds that Americans find little to be satisfied with when it comes to financial services. Following a slight dip last …
ANN ARBOR—The artificial intelligence developer Clinc announced the appointment of Mahesh Baxi as the organization’s chief customer officer, effective immediately. “Enterprises with complex infrastructures are continuing to adopt new, cutting-edge …
ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …
ANN ARBOR—Americans are spending more time on their personal computers at home after COVID-19 lockdowns made remote working, online education, and at-home entertainment the new normal. But while those needs …
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
DETROIT—Officials at Henry Ford Health System announced the appointment of Heather Geisler as senior vice president and chief marketing, communications, and experience officer. Geisler will join Henry Ford on Sept. …
ANN ARBOR—Officials at American Customer Satisfaction Index LLC say satisfaction with both retailers and government services plunged in the second quarter amid the coronavirus pandemic shutdowns. As the COVID-19 pandemic …