EV owners increasingly turn to makers’ apps
TROY–The use of auto manufacturers’ mobile apps for electric vehicles has increased, according to the recently released J.D. Power 2023 U.S. OEM EV App Report. Even though app usage by …
Otava names VP of customer experience and strategy
ANN ARBOR–Otava, the cloud computing services provider, has named Cyndi Lyon vice president of customer experience and strategy. “As a cloud computing and IT service provider, Otava has always prided …
Samsung ties Apple for satisfaction with 5G phones
ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …
Dissatisfaction with EV service jolts J.D. Power study of auto service
TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …
JD Power: Owner satisfaction gets a jolt from new models as EV market grows
TROY–As more battery electric vehicle models become available for purchase, owners’ satisfaction with their overall experience is shifting to more traditional factors such as quality and styling. According to the …
Retail sector satisfaction slips, but ACSI finds many bright spots
ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …
Wireless providers doing a better job of solving customer problems: J.D. Power
TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …
J.D. Power: Business satisfaction with utilities falls as rates rise
TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …
Price of Residential Internet Drives Customer Choice, J.D. Power Finds
TROY–While performance and reliability is the most influential factor in predicting overall customer satisfaction, the No. 1 reason residential internet customers are choosing their provider is price, according to the …
Customer satisfaction drops with online investing
TROY—The honeymoon may be coming to an end for the tens of millions of new do-it-yourself investors who flocked to do-it-yourself retail brokerage firms during the past few years. According …