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ANN ARBOR, Mich.—The American Consumer Sentiment Index reported that while product-related consumer benchmarks improved or held steady across televisions, personal computers, household appliances, and vacuum cleaners in 2026, overall satisfaction …
ANN ARBOR–While televisions and PCs are turning up the volume on customer satisfaction, household appliances are left with some work to do behind the scenes. According to the recently released …
TROY—In 2020, overall multimedia problems per 100 vehicles (PP100) was at 39.1 and steadily increased until 2024 with 43.7 PP100, excluding repair data, according to the recently released J.D. Power …
TROY–The public electric vehicle charging infrastructure continues to be identified as a culprit in the unexpectedly slow adoption of EVs in the United States, but this year it is showing …
TROY–Automotive lending has been transformed by artificial intelligence with the promise of faster, more accurate and more cost-effective credit decisions and approval processes. Auto dealers are not exactly ready to …
TROY–Overall satisfaction with wireless provider call centers has increased 13 points on a 1,000-point scale from a year ago, according to the recently released J.D. Power 2024 U.S. Wireless Customer …
TROY–With the increase of 5G phones and network technology, wireless customers are experiencing fewer problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality Performance Study Volume …
TROY–Today’s mass market electric vehicles average 181 problems per 100 vehicles, according to the 2024 initial quality study of new vehicles from the Troy customer experience firm J.D. Power. Meanwhile, …
ANN ARBOR–The fiber rollout may be slow and concentrated in urban areas, but it’s customers’ preferred choice when available. Fiber internet service providers outshine non-fiber ISPs 76 to 68 (on …
TROY–Usage of auto manufacturers’ mobile apps continues to increase as 90% of electric vehicle owners say they use these apps, up from 88% in 2023 and 81% in 2022, according …