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Category: Customer Experience

Customer Experience / Social Media

Data privacy, ads drive customer dissastisfaction in social media: ACSI

ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …

Customer Experience

Government contact center satisfaction flat, below private sector

ANN ARBOR — A new report from Ann Arbor’s CFI Group shows that customer satisfaction with government contact centers is unchanged from 2017 and remains below satisfaction with private-sector contact …

Customer Experience / Software

ForeSee launches new version of CX suite

ANN ARBOR — The Ann Arbor customer relationship analysis firm ForeSee has introduced a new version of its ForeSee CX Suite. The company says the software helps companies turn customer …

Customer Experience / E-Government

Ann Arbor firm’s survey finds satisfaction with e-government dropping

ANN ARBOR — The customer experience analysis firm ForeSee found a sharp drop in citizen satisfaction with federal government services provided online. The Ann Arbor company’s 58th edition of the …

Customer Experience / E-Commerce

ForeSee Top 50 retail CX rankings reveal winners and losers

ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …

Customer Experience / Online Shopping

E-commerce customer survey: return flexibility, fraud detection top criteria

ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …

Customer Experience

ForeSee Expands Service Offerings

ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.

Customer Experience / Software

New Products, Growth From ForeSee

ANN ARBOR — ForeSee, the Ann Arbor-based customer satisfaction analysis provider, announced the latest release of its ForeSee CX Suite product.

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