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ANN ARBOR—User satisfaction with social media isn’t falling, but the industry has room for improvement. After dropping in 2018, customer satisfaction with social media overall held steady at 72 on …
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …
ANN ARBOR—Following a slight bump in 2018, residential customer satisfaction in the energy utilities sector has taken an about-face one year later, according to the American Customer Satisfaction Index (ACSI) …
ANN ARBOR – The Ann Arbor-based customer satisfaction analytics provider CFI Group has released its 2019 Government Websites report. The annual assessment of citizen satisfaction with government websites showed that …
ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …
ANN ARBOR — A new report from Ann Arbor’s CFI Group shows that customer satisfaction with government contact centers is unchanged from 2017 and remains below satisfaction with private-sector contact …
ANN ARBOR — The Ann Arbor customer relationship analysis firm ForeSee has introduced a new version of its ForeSee CX Suite. The company says the software helps companies turn customer …
ANN ARBOR — The customer experience analysis firm ForeSee found a sharp drop in citizen satisfaction with federal government services provided online. The Ann Arbor company’s 58th edition of the …
ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …
ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …