Customer satisfaction with retail drops
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
StockX raises $275M in latest funding round, company valued at $2.8B
DETROIT—Officials at StockX, the online market for a wide variety of goods, announced that the company has raised $275 million in a Series E funding round, the largest venture capital …
Domino’s offers free pizza for best homemade film
ANN ARBOR—If you love Domino’s Pizza enough to want once or twice a week for a year, and if you’re handy with a camera, Domino’s Pizza Inc. (NYSE: DPZ) has …
J.D. Power: Satisfaction with appliance retailer websites hits new high
TROY—Satisfaction with appliance retailer websites is at an all-time high, according to the recently J.D. Power 2020 U.S. Appliance Retailer Satisfaction Study. The record website satisfaction is due to appearance …
Survey: Easy agent access to customer info key to online business success
ANN ARBOR—Online shoppers demand robust, real-time interaction with agents online, according to a new survey of 500 online shoppers from the Ann Arbor customer experience analysis firm CFI Group and …
Nexcess offers security for e-commerce software Magento 1’s ‘afterlife’
SOUTHFIELD—The e-commerce support services provider Nexcess.net LLC announced that it would launch a new product, Nexcess Safe Harbor, providing security for businesses that want to continue maintaining their e-commerce sites …
Domino’s GPS delivery tracking expanding across U.S.
ANN ARBOR—Domino’s Pizza Inc. (NYSE: DPZ) announced that after successful testing in 2019, its GPS delivery tracking technology has now been expanded to about a quarter of its stores across …
Wayfair to bring 500+ jobs to Lansing area
LANSING–Wayfair, the Boston-based online store for home furnishings and décor, announced it would establish a customer service center in Meridian Township, which the company says will create 500 full time …
Lear’s Xevo softaware unit gets e-commerce deal for Hyundai vehicles
SOUTHFIELD—Lear Corp. (NYSE: LEA), the automotive seating and electronics developer, announced that its automotive software subsidiary, Xevo, has partnered with Hyundai Motor Co. to deliver Xevo Market capabilities into Hyundai vehicles …
Detroit-based online plant store Bloomscape raises $7.5M in VC
DETROIT—Bloomscape, a direct-to-consumer plant company based in downtown Detroit, announced $7.5 million in Series A funding. Washington, D.C.-based Revolution Ventures led the round with participation from New York City-based Endeavor …