ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.
“The expansion of our professional services offerings helps our clients increase the impact of their CX programs, and through that, their business,“ said Justin Mason, vice president of global professional services at ForeSee. “We have a dedicated and enthusiastic team of analysts, architects, usability experts, and support teams who are the best in the business — and who are passionate about helping our clients win on customer experience.”
The offerings from ForeSee Professional Services bring together both qualitative and quantitative analysis, visualization tools, and usability best practices with a hands-on partnership approach. They include:
* CX Strategic Analysis – Turning data into actionable intelligence. The CX Strategic Analysis team offers in-depth understanding of CX insights, helping clients connect feedback from multiple touchpoints across the customer journey, while providing both tactical and strategic CX recommendations.
* CX Architect Services – Providing faster time-to-value for CX programs. The CX Architect team provides expert guidance on how to build a winning CX program, apply proven best practices, and expertise to avoid costly pitfalls to ensure smooth and efficient implementations.
* Usability Services – Calibrating major design initiatives with customer insights. The Usability team guides design decisions that improve business outcomes by validating every decision in the design process with voice of customer data – well before any line of code is deployed.
* Support & Training – Providing partnership and support for ForeSee clients, including 70 percent of the Internet Retailer 100, 90 percent of U.S. government executive branch departments, eight of the top 10 retail banks worldwide, and thousands of other companies and organizations. ForeSee’s support team helps clients with training, implementation, and integration of ForeSee solutions.
ForeSee is based in Ann Arbor, with offices in New York City; Washington, D.C; St. Louis, Mo.; Cleveland; San Francisco; Vancouver; and London. For more information, visit www.foresee.com.