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TROY—Driven by the prospect of higher interest rates, lower fees and around-the-clock access, new customers flocked to online-only direct banks during the past year. For the most part, the direct …
TROY–While the public charging infrastructure for electric vehicles faces a myriad of growing pains, home charging offers a much more satisfying experience for owners, according to the J.D. Power 2024 …
BLOOMFIELD HILLS–EGrowcery, the Bloomfield Hills-based developers of a white label e-commerce system for the retail food industry, and Ideal By Design House, the Cleveland-based creators of a digital supermarket circular, …
TROY–Although the rapid rise of Buy Now Pay Later services has been accompanied by a growing chorus of concern about runaway consumer debt, the customers who are using these services …
TROY–Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the recently released J.D. Power 2024 U.S. Wireless Customer Care Study, Volume …
TROY–While younger wireless customers typically have higher phone usage than older customers, they also experience more network problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality …
TROY–The likelihood of live TV streaming customers switching services in the next year is just 12%, while the likelihood of cable and satellite customers switching is 21%, according to the just-released J.D. …
ANN ARBOR–It’s been a banner year for the household appliances industry. Customer satisfaction for washers, dryers, dishwashers, refrigerators, ovens, and microwaves surged 3% to a score of 81 (out of 100) in …
ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …
ANN ARBOR–Officials at the American Customer Satisfaction Index announced that in the second quarter, consumer satisfaction in the United States skyrocketed, gaining 0.7% to 74.1 on a 0-to-100 scale, the …