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ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …
ANN ARBOR — A new report from Ann Arbor’s CFI Group shows that customer satisfaction with government contact centers is unchanged from 2017 and remains below satisfaction with private-sector contact …
ANN ARBOR — The Ann Arbor customer relationship analysis firm ForeSee has introduced a new version of its ForeSee CX Suite. The company says the software helps companies turn customer …
ANN ARBOR — The customer experience analysis firm ForeSee found a sharp drop in citizen satisfaction with federal government services provided online. The Ann Arbor company’s 58th edition of the …
ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …
ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …
ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.
ANN ARBOR — ForeSee, the Ann Arbor-based customer satisfaction analysis provider, announced the latest release of its ForeSee CX Suite product.