Wayfair to bring 500+ jobs to Lansing area
LANSING–Wayfair, the Boston-based online store for home furnishings and décor, announced it would establish a customer service center in Meridian Township, which the company says will create 500 full time …
CFI study: retail consumers now expect online chat
ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …
Valassis research: Amazon Prime Day is the Black Friday of summer
LIVONIA—The Livonia-based marketing firm Valassis has released new research ahead of Amazon Prime Day (July 15-16) on consumer behavior related to the mid-summer event. The research found Prime Day now …
E-commerce customer survey: return flexibility, fraud detection top criteria
ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …
Domino's Adds Facebook Messenger Ordering
ANN ARBOR — Domino’s Pizza (NYSE: DPZ) is now giving customers yet another way to order: via Facebook messenger. Beginning today, Domino’s customers across the nation who have a Pizza …
Free Shipping Is Key To Increase Online Shopping Cart Size
ANN ARBOR — The Ann Arbor-based consulting firm CFI Group and partner Radial are out with their 2016 Holiday Retail Report for online retailers. The key takeaways? * 91 percent …