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Category: Online Shopping

Online Shopping

Pure Michigan offers Michigan-made gift guide

LANSING—Holiday shopping is in the home stretch, and the Michigan Economic Development Corp.’s Pure Michigan business promotion efforts is offering shoppers ways to consider giving Michigan-made products, supporting local retailers …

Coronavirus / Customer Experience / Food Industry / Online Shopping / Retail Technology

Amazon falters in pandemic; Costco, Etsy, and Nordstrom take online retail crown

ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …

Food Industry / Online Shopping

Little Caesars, DoorDash broaden partnership

DETROIT—Little Caesars and DoorDash announced an expansion of their exclusive partnership, extending the availability of Little Caesars delivery to the DoorDash app and website. Little Caesars delivery, already available directly …

Online Shopping

PackageFromSanta.com returning for Christmas 2020

DETROIT—The defense agency NORAD began tracking Santa in 1955, after a young child accidentally dialed the unlisted phone number of the Continental Air Defense Command Operations Center in Colorado Springs, …

E-Commerce / Economic Development / Online Shopping

Wayfair to bring 500+ jobs to Lansing area

LANSING–Wayfair, the Boston-based online store for home furnishings and décor, announced it would establish a customer service center in Meridian Township, which the company says will create 500 full time …

Online Shopping / User Experience

CFI study: retail consumers now expect online chat

ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …

E-Commerce / Online Shopping

Valassis research: Amazon Prime Day is the Black Friday of summer

LIVONIA—The Livonia-based marketing firm Valassis has released new research ahead of Amazon Prime Day (July 15-16) on consumer behavior related to the mid-summer event. The research found Prime Day now …

Customer Experience / Online Shopping

E-commerce customer survey: return flexibility, fraud detection top criteria

ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …

Online Shopping

Domino's Adds Facebook Messenger Ordering

ANN ARBOR — Domino’s Pizza (NYSE: DPZ) is now giving customers yet another way to order: via Facebook messenger. Beginning today, Domino’s customers across the nation who have a Pizza …

Online Shopping

Free Shipping Is Key To Increase Online Shopping Cart Size

ANN ARBOR — The Ann Arbor-based consulting firm CFI Group and partner Radial are out with their 2016 Holiday Retail Report for online retailers. The key takeaways? * 91 percent …

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