Ypsi gets 5G from T-Mobile
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …
Wireless customer care satisfaction remains high, J.D. Power finds
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
Video streaming satisfaction grows, but cable TV remains in ACSI’s basement
ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …
JD Power: Wireless reps who invest time with customers see higher satisfaction
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …
J.D. Power: Wireless companies getting better at automated customer care
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …
RF Connect to provide cell service to mixed-use buildings in Madison, Wis.
FARMINGTON HILLS — RF Connect LLC, a provider of large-scale wireless systems, announced it will deploy and manage a multi-carrier in-building wireless cellular network to be owned by Urban Land …
Business pitch contest, big new R&D lab, wireless web expansion, and more, on June 10 M2 TechCast
ROYAL OAK—A business pitch contest, a big new research lab in Ann Arbor, website sales conversion, and a wireless internet expansion headline the guest lineup for the June 10 episode …
Wireless customer experience report: T-Mobile tops for value, Verizon tops for network quality
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …
Metro Wireless now accepting cryptocurrencies for payment
MADISON HEIGHTS—Metro Wireless, a business internet service provider, announced that it would now accept cryptocurrencies Bitcoin (BTC) and Bitcoin Cash (BCH) for its services. This latest move enables customers to …
AT&T boosts wireless capacity at Ford Field
DETROIT — AT&T Inc. announced that it had boosted its mobile internet coverage at Ford Field. The company said that when a big play happens this season, football fans will …