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TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …
FARMINGTON HILLS — RF Connect LLC, a provider of large-scale wireless systems, announced it will deploy and manage a multi-carrier in-building wireless cellular network to be owned by Urban Land …
ROYAL OAK—A business pitch contest, a big new research lab in Ann Arbor, website sales conversion, and a wireless internet expansion headline the guest lineup for the June 10 episode …
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …
MADISON HEIGHTS—Metro Wireless, a business internet service provider, announced that it would now accept cryptocurrencies Bitcoin (BTC) and Bitcoin Cash (BCH) for its services. This latest move enables customers to …
DETROIT — AT&T Inc. announced that it had boosted its mobile internet coverage at Ford Field. The company said that when a big play happens this season, football fans will …
LANSING — AT&T Inc. has named David Lewis president of AT&T Michigan. Lewis is a near 10-year veteran of the company’s external, government, and public affairs efforts.
EAST LANSING — Jeffrey A. Nanzer of the Michigan State University College of Engineering will use a five-year, $500,000 National Science Foundation Faculty Early Career Development (CAREER) Award to develop …
DETROIT — AT&T Inc. announced it had boosted its mobile internet coverage at Detroit’s GM Renaissance Center by increasing the capacity of a distributed antenna system, which had been upgraded …