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Category: Wireless

Customer Experience / Wireless / Wireless Internet Service

JD Power: Verizon regains top spot in mobile quality

TROY–As wireless customers increasingly rely on their mobile devices as their primary means of communication, call quality and reliability have become the most critical drivers of customer satisfaction with network …

Customer Experience / Telecommunications / Wireless

Samsung ties Apple for satisfaction with 5G phones

ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …

Customer Experience / Wireless

Wireless providers doing a better job of solving customer problems: J.D. Power

TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …

Customer Experience / Wireless

Satisfaction with wireless providers rebounds

TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …

Customer Experience / Wireless

J.D. Power: Larger businesses see improved wireless service, performance

TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …

Broadband / Wireless

T-Mobile adding wireless home internet service in Michigan

BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …

5G Wireless / Telecommunications / Wireless

Ypsi gets 5G from T-Mobile

BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …

Customer Experience / Wireless

Wireless customer care satisfaction remains high, J.D. Power finds

TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …

Customer Experience / Internet / Telecommunications / Video Technology / Wireless

Video streaming satisfaction grows, but cable TV remains in ACSI’s basement

ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …

Customer Experience / Wireless

JD Power: Wireless reps who invest time with customers see higher satisfaction

TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …

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