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PIGEON, Mich.–Pigeon-based Thumb Cellular and Orlando, Fla.-base ClearSky Technologies announced a partnership under which ClearSky will manage and deliver the wireless carrier’s full suite of application-to-person messaging services, including Short …
TROY–With the increase of 5G phones and network technology, wireless customers are experiencing fewer problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality Performance Study Volume …
TROY–Overall wireless customer care satisfaction has increased thanks to a boost in satisfaction with digital channels, according to the recently released J.D. Power 2024 U.S. Wireless Customer Care Study, Volume …
TROY–While younger wireless customers typically have higher phone usage than older customers, they also experience more network problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality …
TROY–As wireless customers increasingly rely on their mobile devices as their primary means of communication, call quality and reliability have become the most critical drivers of customer satisfaction with network …
ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …
TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …