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TROY–As wireless customers increasingly rely on their mobile devices as their primary means of communication, call quality and reliability have become the most critical drivers of customer satisfaction with network …
ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …
TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …