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Category: Wireless

Customer Experience / Wireless

Wireless providers doing a better job of solving customer problems: J.D. Power

TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …

Customer Experience / Wireless

Satisfaction with wireless providers rebounds

TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …

Customer Experience / Wireless

J.D. Power: Larger businesses see improved wireless service, performance

TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …

Broadband / Wireless

T-Mobile adding wireless home internet service in Michigan

BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …

5G Wireless / Telecommunications / Wireless

Ypsi gets 5G from T-Mobile

BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …

Customer Experience / Wireless

Wireless customer care satisfaction remains high, J.D. Power finds

TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …

Customer Experience / Internet / Telecommunications / Video Technology / Wireless

Video streaming satisfaction grows, but cable TV remains in ACSI’s basement

ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …

Customer Experience / Wireless

JD Power: Wireless reps who invest time with customers see higher satisfaction

TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …

Customer Experience / Wireless

J.D. Power: Wireless companies getting better at automated customer care

TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …

Wireless

RF Connect to provide cell service to mixed-use buildings in Madison, Wis.

FARMINGTON HILLS — RF Connect LLC, a provider of large-scale wireless systems, announced it will deploy and manage a multi-carrier in-building wireless cellular network to be owned by Urban Land …

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