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Tag: Supermarkets

Customer Experience / Online Shopping / Retail Technology

Retail sector satisfaction slips, but ACSI finds many bright spots

ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …

Coronavirus / Customer Experience / Food Industry / Online Shopping / Retail Technology

Amazon falters in pandemic; Costco, Etsy, and Nordstrom take online retail crown

ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …

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