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Tag: Verizon Wireless

Customer Experience / Wireless

Wireless customer care satisfaction remains high, J.D. Power finds

TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …

Customer Experience / Wireless

JD Power: Wireless reps who invest time with customers see higher satisfaction

TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …

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