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TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …
BELLEVUE, Wash.—Officials at the wireless carrier T-Mobile U.S. Inc. (Nasdaq: TMUS) announced 81 new cities and towns across the country now had access to the company’s 5G service. Included were …
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
GRAND RAPIDS—Officials at T-Mobile US Inc., the Bellevue, Wash. Telecommunications provider, announced the opening of a T-Mobile Home Internet pilot project in Kent, Muskegon, and Ottawa counties, where residents can …
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …
DETROIT — The wireless provider T-Mobile says it has fired up its Extended Range LTE service in Detroit and most of Michgian. The company said the new service, also known …