Powered by
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, is expanding its $50-a-month home internet pilot service to more than 130 cities and …
BELLEVUE, Wash.—T-Mobile, the mobile subsidiary of the German telecom company Deutsche Telekom that now includes Sprint, announced that 121 more areas across the United States have gone live with 5G …
BELLEVUE, Wash.—Officials at the wireless carrier T-Mobile U.S. Inc. (Nasdaq: TMUS) announced 81 new cities and towns across the country now had access to the company’s 5G service. Included were …
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
GRAND RAPIDS—Officials at T-Mobile US Inc., the Bellevue, Wash. Telecommunications provider, announced the opening of a T-Mobile Home Internet pilot project in Kent, Muskegon, and Ottawa counties, where residents can …
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …