Customer satisfaction with retail drops
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
Amazon falters in pandemic; Costco, Etsy, and Nordstrom take online retail crown
ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …