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Tag: Retail Industry

E-Commerce / Fintech

eGrowcery, Forage collaborate to enable SNAP payments for grocery retailers

BLOOMFIELD HILLS—eGrowcery, developers of a retail food industry white-label e-commerce platform, and San Francisco-based Forage, a EBT SNAP payments company for grocers of all sizes, announced a partnership to provide …

Customer Experience / E-Commerce / Retail Technology

Customer satisfaction with retail drops

ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …

Coronavirus / Customer Experience / Food Industry / Online Shopping / Retail Technology

Amazon falters in pandemic; Costco, Etsy, and Nordstrom take online retail crown

ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …

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