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Auto Industry Analysis / Customer Experience

J.D. Power: New vehicles more appealing than ever; Porsche, Dodge top list

TROY—On the strength of some very successful new-vehicle launches for 2021, the auto industry continues its trend of producing ever-more appealing vehicles. The BMW 4 Series, Chevrolet Tahoe, Ford Bronco …

Auto Industry / Auto Industry Analysis / Customer Experience

JD Power: Smartphone connectivity now biggest auto quality headache

TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …

Auto Industry / Customer Experience

Auto industry skids to all-time low in customer satisfaction

ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …

Auto Industry / Customer Experience

Some car owners truly love their vehicles despite flaws, J.D. Power finds

TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …

Auto Industry / Customer Experience

Domestic automakers turn in best quality performance ever

TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …

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