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ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …
TROY–Overall satisfaction with automotive manufacturer websites has been steadily increasing since 2022, according to the recently released J.D. Power 2023 U.S. Manufacturer Website Evaluation Study—Summer, released today. Satisfaction is 724 …
TROY—On the strength of some very successful new-vehicle launches for 2021, the auto industry continues its trend of producing ever-more appealing vehicles. The BMW 4 Series, Chevrolet Tahoe, Ford Bronco …
TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …