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Customer Experience / Social Media

Customer satisfaction with news, social media slides despite surge in traffic

ANN ARBOR—When the COVID-19 pandemic ramped up in the United States in March, visits to general news websites skyrocketed and social media usage surged. Yet, even before the pandemic sent …

Customer Experience / Social Media

Data privacy, ads drive customer dissastisfaction in social media: ACSI

ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …

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