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Tag: Pandemic

Coronavirus / Higher Education

U.S. college enrollment plummets; Michigan among the worst

HERNDON, Va.—This spring’s overall college enrollment fell to 16.9 million students from 17.5 million, marking a one-year decline of 3.5% or 603,000 students, according to a new report by the …

Coronavirus / Customer Experience / Travel and Tourism

Airline passenger experience improves, hotels struggle: ACSI

ANN ARBOR—The latest customer experience data from the American Customer Satisfaction Index shows mixed results during the pandemic for travel industries, including airlines, hotels, car rentals, and online travel agencies. …

Coronavirus / Customer Experience / Food Industry / Online Shopping / Retail Technology

Amazon falters in pandemic; Costco, Etsy, and Nordstrom take online retail crown

ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …

Coronavirus / K-12 Education

SBAM, Sylvan Learning to provide school support for students of small biz owners, employees

LANSING—To help the children of small business owners and employees succeed in school during the coronavirus pandemic, the Small Business Association of Michigan has partnered with Sylvan Learning Centers to …

Coronavirus / Customer Experience

ACSI plunges in second quarter

ANN ARBOR—Officials at American Customer Satisfaction Index LLC say satisfaction with both retailers and government services plunged in the second quarter amid the coronavirus pandemic shutdowns. As the COVID-19 pandemic …

Aerospace / Earnings / Manufacturing

TriMas slides to loss despite higher sales

BLOOMFIELD HILLS—TriMas Corp. (Nasdaq: TRS) posted a loss of $15.7 million or 36 cents a share in the second quarter ended June 30, compared to net income of $18.7 million …

Coronavirus / Economy

Comerica Bank’s Michigan Index plunges to all-time low

DETROIT—Comerica Bank’s aEconomic Activity Index declined in May to a level of 90.3, a new historical low for the index. The index is comprised of nine variables—nonfarm payroll employment, continuing …

Auto Industry Analysis / Coronavirus

J.D. Power predicts auto sales recovery to pause in July

TROY—The customer experience and business analytics firm J.D. Power predicts that July new vehicle retail sales are expected to be down from a year ago. The joint forecast from Power …

Coronavirus / Utilities / Women in Tech

Women in tech, utilities, pandemic the focus of July 27 M2 TechCast

ANN ARBOR—The July 27 M2 TechCast will feature wide-ranging discussions on women in technology, utility options available to consumers, and continuing news of the coronavirus pandemic from one of the …

Chemical Industry / Earnings

Dow sales, profits plunge amid pandemic

MIDLAND—Revenue and profit both declined substantially at Dow Inc., the Midland-based chemical giant, for the second quarter ended June 30, as the coronavirus pandemic slowed down business worldwide. Revenue for …

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