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Tag: Online Shopping

Customer Experience / Online Shopping / Retail Technology

Retail sector satisfaction slips, but ACSI finds many bright spots

ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …

Online Shopping

Survey: shoppers’ expectations of retail tech high–but often unmet

DETROIT–The acceleration of ecommerce and digital shopping that the pandemic unleashed has changed shopper’s expectations of the shopping experience in physical stores. There’s now an expectation that shopping technologies can, …

Online Marketing / Online Shopping / Retail Technology

Jet’s Pizza offers new text ordering program

STERLING HEIGHTS—Jet’s Pizza is offering 20 percent off pizzas to customers who use the company’s new text-to-order platform at participating locations. Jet’s has partnered with Ann Arbor-based startup Ordr AI to offer …

Online Shopping

Pure Michigan offers Michigan-made gift guide

LANSING—Holiday shopping is in the home stretch, and the Michigan Economic Development Corp.’s Pure Michigan business promotion efforts is offering shoppers ways to consider giving Michigan-made products, supporting local retailers …

Online Shopping / User Experience

CFI study: retail consumers now expect online chat

ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …

Customer Experience / Online Shopping

E-commerce customer survey: return flexibility, fraud detection top criteria

ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …

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