Customer satisfaction with retail drops
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
CFI Group Says Freebies Like Shipping Drive Holiday Sales
ANN ARBOR — A new report from Ann Arbor’s customer experience analysts CFI Group and the King of Prussia, Pa.-based e-commerce company Radial Inc. finds that shoppers are willing to …