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Engineering Society of Detroit Lawrence Technological University

Tag: Online Retail

Customer Experience / E-Commerce / Retail Technology

Customer satisfaction with retail drops

ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …

E-Commerce

CFI Group Says Freebies Like Shipping Drive Holiday Sales

ANN ARBOR — A new report from Ann Arbor’s customer experience analysts CFI Group and the King of Prussia, Pa.-based e-commerce company Radial Inc. finds that shoppers are willing to …

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