Powered by
DETROIT–The acceleration of ecommerce and digital shopping that the pandemic unleashed has changed shopper’s expectations of the shopping experience in physical stores. There’s now an expectation that shopping technologies can, …
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
ANN ARBOR — A new report from Ann Arbor’s customer experience analysts CFI Group and the King of Prussia, Pa.-based e-commerce company Radial Inc. finds that shoppers are willing to …