J.D. Power finds auto satisfaction is stalled
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
Ford, Google announce partnership for in-vehicle services
DEARBORN—Ford Motor Co. and Google have announced a partnership to create new services for connected vehicles. Ford also named Google Cloud its preferred cloud provider, and said that beginning in …
Auto industry skids to all-time low in customer satisfaction
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
Some car owners truly love their vehicles despite flaws, J.D. Power finds
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
SME announces 2020 Outstanding Young Manufacturing Engineers
SOUTHFIELD—Officials at SME, formerly the Society of Manufacturing Engineers, announced 15 members as the winners of its 2020 SME Outstanding Young Manufacturing Engineer Award. The 2020 awardees, from the United …
A tech nerd’s view of the Auto Show, part the first
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …
Continental head-up display with new tech goes into production with Lincoln
AUBURN HILLS — The Lincoln Motor Co. division of Ford Motor Co. has gone into production with a head-up display using digital micromirror device (DMD) technology from the German auto …
Lincoln, Google Offer Seamless App Experience
DEARBORN — The Lincoln Motor Co. unit of Ford Motor Co. said Monday it has become the first automotive brand to launch an available seamless integration with Google that offers a new …