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SOUTHFIELD–Hyundai-Kia Technical Center Inc. in Ann Arbor has donated battery testing equipment worth an estimated $80,000 to the Department of Electrical and Computer Engineering in Lawrence Technological University’s College of Engineering. Included …
TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …
TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
TROY—Electric vehicle owners are more than twice as likely to use the manufacturer’s mobile app than owners of a vehicle with an internal combustion engine, according to J.D. Power, which …
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …