Mortgage industry craters as rates rise
TROY–What a difference a year makes. The U.S. mortgage industry has gone from record volume and profits in 2021 to a 22-year low in demand for new mortgages through the …
Price of Residential Internet Drives Customer Choice, J.D. Power Finds
TROY–While performance and reliability is the most influential factor in predicting overall customer satisfaction, the No. 1 reason residential internet customers are choosing their provider is price, according to the …
Fully automated self-driving vehicles: is the auto industry getting ahead of itself?
TROY–As the automotive industry methodically advances toward greater vehicle automation, consumer readiness for higher levels of automation remains low, even declining slightly from 2021, according to the J.D. Power 2022 …
Customer satisfaction drops with online investing
TROY—The honeymoon may be coming to an end for the tens of millions of new do-it-yourself investors who flocked to do-it-yourself retail brokerage firms during the past few years. According …
Satisfaction with wireless providers rebounds
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
J.D. Power adds EV, connected vehicle positions
TROY—J.D. Power, the Troy-based consumer data analytics provider, announced staffing changes within its automotive division that include the hiring of Elizabeth Krear as vice president of the new EV (electric …
Car consumers still aren’t connecting with phones through apps: J.D. Power
TROY—The top-cited problem for new-vehicle owners is connectivity issues with Apple CarPlay or Android Auto, according to the J.D. Power 2021 U.S. Multimedia Quality and Satisfaction Study. With newly added …
J.D. Power: Larger businesses see improved wireless service, performance
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
J.D. Power: Many new car owners don’t intend to ever use new vehicle tech
TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …
J.D. Power: Telehealth seeing growing pains
TROY—By all accounts, telehealth has transformed healthcare delivery over the past 18 months as droves of patients have adopted the technology as a safe, immediate and convenient way to access …