Powered by
TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …
TROY–What a difference a year makes. The U.S. mortgage industry has gone from record volume and profits in 2021 to a 22-year low in demand for new mortgages through the …
TROY–While performance and reliability is the most influential factor in predicting overall customer satisfaction, the No. 1 reason residential internet customers are choosing their provider is price, according to the …
TROY–As the automotive industry methodically advances toward greater vehicle automation, consumer readiness for higher levels of automation remains low, even declining slightly from 2021, according to the J.D. Power 2022 …
TROY—The honeymoon may be coming to an end for the tens of millions of new do-it-yourself investors who flocked to do-it-yourself retail brokerage firms during the past few years. According …
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
TROY—J.D. Power, the Troy-based consumer data analytics provider, announced staffing changes within its automotive division that include the hiring of Elizabeth Krear as vice president of the new EV (electric …
TROY—The top-cited problem for new-vehicle owners is connectivity issues with Apple CarPlay or Android Auto, according to the J.D. Power 2021 U.S. Multimedia Quality and Satisfaction Study. With newly added …
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …