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TROY—During the past year, there were similar amounts of appliance shoppers needing new appliances because their existing ones failed, as there were customers needing to service their appliance but opted …
TROY—Nearly half, 49%, of all vehicle shoppers are willing to purchase a new vehicle online, which is an increase of 11 percentage points from 18 months ago and 4 percentage …
TROY–Officials at the Troy data analytics and consumer intelligence provider J.D. Power announced the company had acquired Edison, N.J.-based Superior Integrated Solutions Inc., a developer of finance and insurance software …
TROY–Business broadband customer satisfaction remains high even as most businesses are returning to normal in the wake of the pandemic, according to the J.D. Power 2021 U.S. Business Wireline Study. …
TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …
TROY—According to the just-released J.D. Power 2021 U.S. Consumer Lending Satisfaction Study, the consumer lending space was severely disrupted during the COVID-19 pandemic as a combination of stimulus funding, record …
TROY—Electric vehicle owners are more than twice as likely to use the manufacturer’s mobile app than owners of a vehicle with an internal combustion engine, according to J.D. Power, which …
ANN ARBOR—Officials at the University of Michigan have released results from research into a driverless shuttle on the UM campus, and found high levels of trust and satisfaction among both …
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
TROY—The customer experience and business analytics firm J.D. Power predicts that July new vehicle retail sales are expected to be down from a year ago. The joint forecast from Power …