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TROY—The Troy customer satisfaction analysis firm J.D. Power Thursday released new reports on satisfaction with automotive websites, automotive tires, and telecom self-help sites. The 2020 Automotive Website Evaluation Study shows …
TROY—As the coronavirus crisis continues to interrupt global supply chains, auto dealers are bracing for parts shortages that could undermine hard-fought gains made in customer satisfaction over the past few …
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …
TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …
SOUTHFIELD–American automakers are wrestling with issues of safety systems and distracted driving, while American drivers are in love with their phones and still skeptical about self-driving cars. That was the …
TROY—J.D. Power, the Troy-based provider of data analytics and consumer intelligence, announced the acquisition of Trilogy Automotive, the automotive software division of Austin, Texas-based Trilogy Enterprises. Terms were not disclosed. …
TROY—The consumer data and behavior analyst J.D. Power will combine with Autodata Solutions under the J.D. Power name, according to representatives of Thoma Bravo, the Chicago private equity firm that …
ANN ARBOR – The University of Michgian announced that 42 companies have committed to investing $150,000 each in Mcity as Affiliate members over the next three years. Mcity is the …