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TROY—The Troy-based customer experience analytics and auto industry consulting firm J.D. Power predicted that new vehicle retail sales in June are expected to be just over 1 million units, down …
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
TROY—Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it’s real. According to the J.D. Power 2020 U.S. Auto Insurance Study, insurance company websites—for the …
TROY—Significant investments in direct-to-consumer website and mobile design have helped property and casualty insurance companies improve their digital service and shopping experiences. According to the J.D. Power 2020 U.S. Insurance …
TROY—The customer satisfaction analysis firm J.D. Power’s new U.S. Commercial Member Health Plan study finds that 60 percent of privately insured U.S. health plan members say they were not contacted …
TROY—Consumer confidence in future mobility technologies lags far behind automakers’ plans to bring self-driving and battery-electric vehicles to the marketplace, according to the J.D. Power 2020 Q1 Mobility Confidence Index …
TROY—Amid historic market volatility and heightened investor demand for access to their investment accounts, wealth management firms are facing an important moment of truth. According to the J.D. Power 2020 …
TROY—The Troy customer satisfaction analysis firm J.D. Power Thursday released new reports on satisfaction with automotive websites, automotive tires, and telecom self-help sites. The 2020 Automotive Website Evaluation Study shows …
TROY—As the coronavirus crisis continues to interrupt global supply chains, auto dealers are bracing for parts shortages that could undermine hard-fought gains made in customer satisfaction over the past few …
TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …