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Tag: J.D. Power

Cable TV / Customer Experience / Streaming Content / Streaming Media

Live TV streamers more loyal than cable customers

TROY–The likelihood of live TV streaming customers switching services in the next year is just 12%, while the likelihood of cable and satellite customers switching is 21%, according to the just-released J.D. …

Green Energy / Sustainability / Utilities

DTE ties for fourth in J.D. Power utility sustainability index; CMS fifth

TROY–A new sustainability index from the customer experience firm J.D. Power placed two Michigan utilities in the top five for sustainability among the nation’s electric utilities. Detroit-based DTE Energy tied …

Customer Experience / Electric Vehicles

DoE picks J.D. Power EV Index

TROY–J.D. Power, a global leader in data analytics and consumer intelligence, today announced that its J.D. Power EV Index, an analytics tool to track the growing electric vehicle market in …

Auto Industry / Quality Management

Innovation tops quality as new car initial problems hit record high

TROY–New vehicles are becoming more problematic, evidenced by the number of problems per 100 vehicles (PP100) rising a record 30 PP100 during the past two years. According to the J.D. …

Customer Experience / Electric Vehicles

EV owners increasingly turn to makers’ apps

TROY–The use of auto manufacturers’ mobile apps for electric vehicles has increased, according to the recently released J.D. Power 2023 U.S. OEM EV App Report. Even though app usage by …

Auto Dealers / Auto Industry / Automotive Aftermarket / Customer Experience

Dissatisfaction with EV service jolts J.D. Power study of auto service

TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …

Customer Experience / Wireless

Wireless providers doing a better job of solving customer problems: J.D. Power

TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …

Auto Industry / E-Commerce

J.D. Power launches online ordering for new car sales channel

TROY–The data and customer experience analytics firm J.D. Power announced its first entrée in Modern Retailing as a Service with the launch of J.D. Power Online Ordering, a product designed …

Acquisitions / Auto Industry / Electric Vehicles / Fleet Vehicles / Utilities

J.D. Power acquires EV data firm ZappyRide

TROY–The Troy-based data analytics and consumer intelligence firm J.D. Power has completed its purchase of ZappyRide, a New York City-based electric vehicle data company that builds white-label software and tools …

Customer Experience / Utilities

J.D. Power: Business satisfaction with utilities falls as rates rise

TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …

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