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TROY–The likelihood of live TV streaming customers switching services in the next year is just 12%, while the likelihood of cable and satellite customers switching is 21%, according to the just-released J.D. …
TROY–A new sustainability index from the customer experience firm J.D. Power placed two Michigan utilities in the top five for sustainability among the nation’s electric utilities. Detroit-based DTE Energy tied …
TROY–J.D. Power, a global leader in data analytics and consumer intelligence, today announced that its J.D. Power EV Index, an analytics tool to track the growing electric vehicle market in …
TROY–New vehicles are becoming more problematic, evidenced by the number of problems per 100 vehicles (PP100) rising a record 30 PP100 during the past two years. According to the J.D. …
TROY–The use of auto manufacturers’ mobile apps for electric vehicles has increased, according to the recently released J.D. Power 2023 U.S. OEM EV App Report. Even though app usage by …
TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …
TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …
TROY–The data and customer experience analytics firm J.D. Power announced its first entrée in Modern Retailing as a Service with the launch of J.D. Power Online Ordering, a product designed …
TROY–The Troy-based data analytics and consumer intelligence firm J.D. Power has completed its purchase of ZappyRide, a New York City-based electric vehicle data company that builds white-label software and tools …
TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …