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ANN ARBOR—Officials at the University of Michigan have released results from research into a driverless shuttle on the UM campus, and found high levels of trust and satisfaction among both …
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
TROY—The customer experience and business analytics firm J.D. Power predicts that July new vehicle retail sales are expected to be down from a year ago. The joint forecast from Power …
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
TROY—Whether it be on Facebook, Instagram, YouTube or online retailer websites, kitchen and laundry appliance manufacturers must stay connected to their customer base online, according to the J.D. Power 2020 …
TROY—Overall satisfaction with business wireline providers significantly increased across all segments despite the endless potential issues that could have occurred due to the COVID-19 pandemic, according to the recently released …
TROY—Satisfaction with appliance retailer websites is at an all-time high, according to the recently J.D. Power 2020 U.S. Appliance Retailer Satisfaction Study. The record website satisfaction is due to appearance …
TROY—The Troy-based customer experience analytics and auto industry consulting firm J.D. Power predicted that new vehicle retail sales in June are expected to be just over 1 million units, down …
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
TROY—Remember all the talk that digital transformation would disrupt the auto insurance industry? Well, it’s real. According to the J.D. Power 2020 U.S. Auto Insurance Study, insurance company websites—for the …