J.D. Power: When it comes to EV apps, Kia smokes Tesla
TROY—Electric vehicle owners are more than twice as likely to use the manufacturer’s mobile app than owners of a vehicle with an internal combustion engine, according to J.D. Power, which …
Mcity Driverless Shuttle research reports findings after safe project conclusion
ANN ARBOR—Officials at the University of Michigan have released results from research into a driverless shuttle on the UM campus, and found high levels of trust and satisfaction among both …
Wireless customer care satisfaction remains high, J.D. Power finds
TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …
J.D. Power predicts auto sales recovery to pause in July
TROY—The customer experience and business analytics firm J.D. Power predicts that July new vehicle retail sales are expected to be down from a year ago. The joint forecast from Power …
Some car owners truly love their vehicles despite flaws, J.D. Power finds
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
Appliance industry needs more online engagement with consumers: J.D. Power
TROY—Whether it be on Facebook, Instagram, YouTube or online retailer websites, kitchen and laundry appliance manufacturers must stay connected to their customer base online, according to the J.D. Power 2020 …
J.D. Power finds business wireline providers resilient
TROY—Overall satisfaction with business wireline providers significantly increased across all segments despite the endless potential issues that could have occurred due to the COVID-19 pandemic, according to the recently released …
J.D. Power: Satisfaction with appliance retailer websites hits new high
TROY—Satisfaction with appliance retailer websites is at an all-time high, according to the recently J.D. Power 2020 U.S. Appliance Retailer Satisfaction Study. The record website satisfaction is due to appearance …
J.D. Power: Auto retail sales forecast to decline 11.3 percent in June from 2019
TROY—The Troy-based customer experience analytics and auto industry consulting firm J.D. Power predicted that new vehicle retail sales in June are expected to be just over 1 million units, down …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …