Customer satisfaction drops with online investing
TROY—The honeymoon may be coming to an end for the tens of millions of new do-it-yourself investors who flocked to do-it-yourself retail brokerage firms during the past few years. According …
Satisfaction with wireless providers rebounds
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
J.D. Power adds EV, connected vehicle positions
TROY—J.D. Power, the Troy-based consumer data analytics provider, announced staffing changes within its automotive division that include the hiring of Elizabeth Krear as vice president of the new EV (electric …
Car consumers still aren’t connecting with phones through apps: J.D. Power
TROY—The top-cited problem for new-vehicle owners is connectivity issues with Apple CarPlay or Android Auto, according to the J.D. Power 2021 U.S. Multimedia Quality and Satisfaction Study. With newly added …
J.D. Power: Larger businesses see improved wireless service, performance
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
J.D. Power: Many new car owners don’t intend to ever use new vehicle tech
TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …
J.D. Power: Telehealth seeing growing pains
TROY—By all accounts, telehealth has transformed healthcare delivery over the past 18 months as droves of patients have adopted the technology as a safe, immediate and convenient way to access …
J.D. Power: New vehicles more appealing than ever; Porsche, Dodge top list
TROY—On the strength of some very successful new-vehicle launches for 2021, the auto industry continues its trend of producing ever-more appealing vehicles. The BMW 4 Series, Chevrolet Tahoe, Ford Bronco …
JD Power: Smartphone connectivity now biggest auto quality headache
TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …
Survey of public charging for EVs shows room for improvement
TROY—While most electric vehicle owners primarily charge their vehicles at home, public charging is a significant part of the EV ownership experience. Owners’ ability to recharge their vehicle’s battery is …