Merit Network names new CEO
ANN ARBOR–Roger Blake, currently at Palo Alto Networks, has been selected as the president and CEO of Merit Network Inc. Blake spent four years at Palo Alto, working as a …
Price of Residential Internet Drives Customer Choice, J.D. Power Finds
TROY–While performance and reliability is the most influential factor in predicting overall customer satisfaction, the No. 1 reason residential internet customers are choosing their provider is price, according to the …
Video streaming satisfaction grows, but cable TV remains in ACSI’s basement
ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …
Ann Arbor’s ACSI Finds Cable TV, Web Satisfaction Slipping
ANN ARBOR — People just don’t like their cable TV, phone and Internet providers. That’s the rather bleak news from the latest American Customer Satisfaction Index scores for information services, …