Hyundai opens safety test lab
SUPERIOR TWP.–Hyundai Motor North America and Hyundai America Technical Center Inc. have opened a $51.4 million Safety Test and Investigation Laboratory in Superior Township. A ribbon cutting ceremony highlighted the …
J.D. Power: Many new car owners don’t intend to ever use new vehicle tech
TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …
JD Power: Smartphone connectivity now biggest auto quality headache
TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …
J.D. Power finds auto satisfaction is stalled
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
J.D. Power: When it comes to EV apps, Kia smokes Tesla
TROY—Electric vehicle owners are more than twice as likely to use the manufacturer’s mobile app than owners of a vehicle with an internal combustion engine, according to J.D. Power, which …
Auto industry skids to all-time low in customer satisfaction
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
Some car owners truly love their vehicles despite flaws, J.D. Power finds
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
Lear’s Xevo softaware unit gets e-commerce deal for Hyundai vehicles
SOUTHFIELD—Lear Corp. (NYSE: LEA), the automotive seating and electronics developer, announced that its automotive software subsidiary, Xevo, has partnered with Hyundai Motor Co. to deliver Xevo Market capabilities into Hyundai vehicles …
A tech nerd’s view of the Auto Show, part the first
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …