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Tag: GMC

Automotive Technology / Customer Experience

J.D. Power: Many new car owners don’t intend to ever use new vehicle tech

TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …

Auto Industry / Customer Experience

Auto industry skids to all-time low in customer satisfaction

ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …

Auto Industry / Customer Experience

Some car owners truly love their vehicles despite flaws, J.D. Power finds

TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …

Auto Industry / Customer Experience

Domestic automakers turn in best quality performance ever

TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …

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