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Tag: Genesis

Automotive Technology / Customer Experience

J.D. Power: Many new car owners don’t intend to ever use new vehicle tech

TROY—Car buyers say that new vehicle technologies are a major factor in car buying decisions. But on the other hand, they also confoundingly say that many new car owners don’t …

Auto Industry Analysis / Customer Experience

J.D. Power: New vehicles more appealing than ever; Porsche, Dodge top list

TROY—On the strength of some very successful new-vehicle launches for 2021, the auto industry continues its trend of producing ever-more appealing vehicles. The BMW 4 Series, Chevrolet Tahoe, Ford Bronco …

Auto Industry / Auto Industry Analysis / Customer Experience

JD Power: Smartphone connectivity now biggest auto quality headache

TROY—A balky transmission? Poor fit and finish? Nope. The automotive quality analysis firm J.D. Power’s latest U.S. Initial Quality Study found that smartphone connections are now the No. 1 quality …

Auto Industry / Customer Experience

Domestic automakers turn in best quality performance ever

TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …

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