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ANN ARBOR — The customer experience analysis firm ForeSee found a sharp drop in citizen satisfaction with federal government services provided online. The Ann Arbor company’s 58th edition of the …
ANN ARBOR — The Ann Arbor customer experience consultant ForeSee says citizen satisfaction with government services provided online slipped a bit in the third quarter of 2017. The ForeSee Experience …
ANN ARBOR — Americans are increasingly unhappy with the quality of government services delivered over mobile devices. That’s the conclusion of the 48th quarterly ForeSee E-Government Satisfaction Index, covering April, …
ANN ARBOR — The customer satisfaction analysis firm ForeSee has issued its quarterly ForeSee E-Government Satisfaction Index, showing overall citizen satisfaction with government services online rose marginally to 75.1 in …
ANN ARBOR — The approval of the president may be 40 percent and Congress near the single digits, but Americans really like most of the government services delivered online, according …