Auto industry skids to all-time low in customer satisfaction
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
Some car owners truly love their vehicles despite flaws, J.D. Power finds
TROY—When it comes to driving sales, as well as generating brand loyalty and advocacy, vehicles that create joy for their owners often overcomes any negatives caused by problems they experience. …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
A tech nerd’s view of the Auto Show, part the first
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …
FCA Drive for Design Winners Show The Dodges Of 2047
AUBURN HILLS — Long, flowing shapes accented with razor-sharp edges, inlets and exits that tap into cooling airflow with minimal drag, and wheels sized to leave little room for anything …