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Customer Experience / Fintech

Big bank investments in mobile apps paying dividends: J.D. Power

TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …

Consumer Sentiment / Fintech

Survey: Tech more important than ever for lenders

TROY—According to the just-released J.D. Power 2021 U.S. Consumer Lending Satisfaction Study, the consumer lending space was severely disrupted during the COVID-19 pandemic as a combination of stimulus funding, record …

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