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Tag: Customer Satisfaction

Customer Experience

ACSI: Americans more satisfied with banks than credit unions for first time in survey history

ANN ARBOR–The latest Finance, Insurance, and Health Care Report from the Ann Arbor-based American Customer Satisfaction Index showed that banks have surpassed credit unions in customer satisfaction, an ACSI first. …

Customer Experience / Social Media

Data privacy, ads drive customer dissastisfaction in social media: ACSI

ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …

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