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Tag: Customer Satisfaction

Customer Experience / Electric Vehicles

JD Power: Owner satisfaction gets a jolt from new models as EV market grows

TROY–As more battery electric vehicle models become available for purchase, owners’ satisfaction with their overall experience is shifting to more traditional factors such as quality and styling. According to the …

Customer Experience / Online Shopping / Retail Technology

Retail sector satisfaction slips, but ACSI finds many bright spots

ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …

Customer Experience / Internet Service Providers

Price of Residential Internet Drives Customer Choice, J.D. Power Finds

TROY–While performance and reliability is the most influential factor in predicting overall customer satisfaction, the No. 1 reason residential internet customers are choosing their provider is price, according to the …

Customer Experience / Fintech

Customer satisfaction drops with online investing

TROY—The honeymoon may be coming to an end for the tens of millions of new do-it-yourself investors who flocked to do-it-yourself retail brokerage firms during the past few years. According …

Customer Experience / Wireless

Satisfaction with wireless providers rebounds

TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …

Customer Experience / Wireless

J.D. Power: Larger businesses see improved wireless service, performance

TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …

Auto Industry / Customer Experience

J.D. Power finds auto satisfaction is stalled

ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …

Appliance Industry / Customer Experience

J.D. Power: Customer satisfaction with appliances remain high amid reliability focus

TROY—During the past year, there were similar amounts of appliance shoppers needing new appliances because their existing ones failed, as there were customers needing to service their appliance but opted …

Customer Experience / Fintech

Big bank investments in mobile apps paying dividends: J.D. Power

TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …

Customer Experience

ACSI: Overall customer satisfaction falls in 2020

ANN ARBOR—The deterioration in customer satisfaction across all industries in the United States continued in 2020, with a 0.9 percent drop in the fourth quarter to a score of 73.7 …

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