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Tag: Customer Satisfaction

Auto Industry / Customer Experience / Telecommunications

J.D. Power releases satisfaction data on auto websites, tires, telecom

TROY—The Troy customer satisfaction analysis firm J.D. Power Thursday released new reports on satisfaction with automotive websites, automotive tires, and telecom self-help sites. The 2020 Automotive Website Evaluation Study shows …

Customer Experience

ACSI: Americans more satisfied with banks than credit unions for first time in survey history

ANN ARBOR–The latest Finance, Insurance, and Health Care Report from the Ann Arbor-based American Customer Satisfaction Index showed that banks have surpassed credit unions in customer satisfaction, an ACSI first. …

Customer Experience / Social Media

Data privacy, ads drive customer dissastisfaction in social media: ACSI

ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …

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