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ANN ARBOR–Otava, the cloud computing services provider, has named Cyndi Lyon vice president of customer experience and strategy. “As a cloud computing and IT service provider, Otava has always prided …
TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …
TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …
TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …
TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …
DETROIT—Officials at Henry Ford Health System announced the appointment of Heather Geisler as senior vice president and chief marketing, communications, and experience officer. Geisler will join Henry Ford on Sept. …
TROY—Whether it be on Facebook, Instagram, YouTube or online retailer websites, kitchen and laundry appliance manufacturers must stay connected to their customer base online, according to the J.D. Power 2020 …
TROY—Amid historic market volatility and heightened investor demand for access to their investment accounts, wealth management firms are facing an important moment of truth. According to the J.D. Power 2020 …
ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …
ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.