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Tag: Customer Experience

Customer Experience / Fintech

Big bank investments in mobile apps paying dividends: J.D. Power

TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …

Customer Experience / Health Care / Marketing

Henry Ford Health adds marketing senior VP

DETROIT—Officials at Henry Ford Health System announced the appointment of Heather Geisler as senior vice president and chief marketing, communications, and experience officer. Geisler will join Henry Ford on Sept. …

Appliance Industry / Customer Experience

Appliance industry needs more online engagement with consumers: J.D. Power

TROY—Whether it be on Facebook, Instagram, YouTube or online retailer websites, kitchen and laundry appliance manufacturers must stay connected to their customer base online, according to the J.D. Power 2020 …

Customer Experience / Fintech

J.D. Power: Vanguard, Schwab lead online investment firms

TROY—Amid historic market volatility and heightened investor demand for access to their investment accounts, wealth management firms are facing an important moment of truth. According to the J.D. Power 2020 …

Customer Experience / E-Commerce

ForeSee Top 50 retail CX rankings reveal winners and losers

ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …

Customer Experience

ForeSee Expands Service Offerings

ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.

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