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Tag: Customer Experience

Cloud Technologies / Customer Experience / Cyber Security / Disaster Recovery

Otava names VP of customer experience and strategy

ANN ARBOR–Otava, the cloud computing services provider, has named Cyndi Lyon vice president of customer experience and strategy. “As a cloud computing and IT service provider, Otava has always prided …

Auto Dealers / Auto Industry / Automotive Aftermarket / Customer Experience

Dissatisfaction with EV service jolts J.D. Power study of auto service

TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …

Customer Experience / Wireless

Wireless providers doing a better job of solving customer problems: J.D. Power

TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …

Customer Experience / Utilities

J.D. Power: Business satisfaction with utilities falls as rates rise

TROY–More than half (52%) of United States businesses say they are aware of electric utility rate increases this year, spurring a significant decline in overall customer satisfaction. According to the …

Customer Experience / Fintech

Big bank investments in mobile apps paying dividends: J.D. Power

TROY—The latest studies from the customer experience analytics firm J.D. Power found that a record 67% of retail bank customers in the United States used their bank’s mobile app during …

Customer Experience / Health Care / Marketing

Henry Ford Health adds marketing senior VP

DETROIT—Officials at Henry Ford Health System announced the appointment of Heather Geisler as senior vice president and chief marketing, communications, and experience officer. Geisler will join Henry Ford on Sept. …

Appliance Industry / Customer Experience

Appliance industry needs more online engagement with consumers: J.D. Power

TROY—Whether it be on Facebook, Instagram, YouTube or online retailer websites, kitchen and laundry appliance manufacturers must stay connected to their customer base online, according to the J.D. Power 2020 …

Customer Experience / Fintech

J.D. Power: Vanguard, Schwab lead online investment firms

TROY—Amid historic market volatility and heightened investor demand for access to their investment accounts, wealth management firms are facing an important moment of truth. According to the J.D. Power 2020 …

Customer Experience / E-Commerce

ForeSee Top 50 retail CX rankings reveal winners and losers

ANN ARBOR — The customer experience analysis firm ForeSee has released its annual Retail Customer Experience Rankings, based on survey data from more than 40,000 shoppers in the store, web …

Customer Experience

ForeSee Expands Service Offerings

ANN ARBOR — ForeSee, the consumer experience analytics provider, announced the addition of new consulting and usability services.

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