Customer satisfaction plunges in financial services
ANN ARBOR—A new report from the American Customer Satisfaction Index finds that Americans find little to be satisfied with when it comes to financial services. Following a slight dip last …
Farmington Hills credit union IT firm gets new customer
FARMINGTON HILLS—Member Driven Technologies, a credit union service organization that hosts the Episys core platform from Symitar to provide a private cloud alternative for core processing and IT needs, today …
New signature tech from credit union security provider
FARMINGTON HILLS—Member Driven Technologies, a provider of credit union IT and security services, announced that it is offering Synergy eSign, a signature capture module of Symitar’s Synergy content management platform. …
ACSI: Americans more satisfied with banks than credit unions for first time in survey history
ANN ARBOR–The latest Finance, Insurance, and Health Care Report from the Ann Arbor-based American Customer Satisfaction Index showed that banks have surpassed credit unions in customer satisfaction, an ACSI first. …
Missouri credit union adds Ann Arbor firm’s savings app
ANN ARBOR—O’Fallon, Mo.-based West Community Credit Union announced that it will offer Plinqit, a brandable, savings app that pays users for engaging with content. West Community Credit Union works with …