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Tag: Consumer Cellular

Customer Experience / Wireless

Satisfaction with wireless providers rebounds

TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …

Customer Experience / Wireless

Wireless customer care satisfaction remains high, J.D. Power finds

TROY—With a steady flow of calls to wireless customer care representatives, who were moved from call centers to a shelter-in-place situation, great performance and great resolution remain intact during this …

Customer Experience / Wireless

JD Power: Wireless reps who invest time with customers see higher satisfaction

TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …

Customer Experience / Wireless

J.D. Power: Wireless companies getting better at automated customer care

TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …

Customer Experience / Wireless

Wireless customer experience report: T-Mobile tops for value, Verizon tops for network quality

ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …

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