J.D. Power finds auto satisfaction is stalled
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
Auto industry skids to all-time low in customer satisfaction
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
A tech nerd’s view of the Auto Show, part the first
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …
FCA US Launches Bug Bounty Program For Vehicle Cybersecurity
AUBURN HILLS — FCA US LLC, the American arm of Fiat Chrysler Automobiles, has launched a “bug bounty” financial reward system for the discovery of potential vehicle cybersecurity vulnerabilities. Individuals …
CES Tech Show Has Strong Michigan Presence
LAS VEGAS — A record 43 Michigan-based companies will be exhibiting at the 47th annual International CES (formerly the Consumer Electronics Show) this week in Las Vegas, Nev.