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ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …
AUBURN HILLS — FCA US LLC, the American arm of Fiat Chrysler Automobiles, has launched a “bug bounty” financial reward system for the discovery of potential vehicle cybersecurity vulnerabilities. Individuals …
LAS VEGAS — A record 43 Michigan-based companies will be exhibiting at the 47th annual International CES (formerly the Consumer Electronics Show) this week in Las Vegas, Nev.