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Tag: Chrysler

Auto Industry / Customer Experience

Toyota takes pole position in quality, with Lexus and Tesla in pursuit

ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …

Auto Industry / Customer Experience

J.D. Power finds auto satisfaction is stalled

ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …

Auto Industry / Customer Experience

Auto industry skids to all-time low in customer satisfaction

ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …

Auto Industry / Customer Experience

Domestic automakers turn in best quality performance ever

TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …

Auto Industry / Auto Suppliers / Automotive Technology / North American International Auto Show / Uncategorized

A tech nerd’s view of the Auto Show, part the first

DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …

Automotive Connectivity / Cyber Security

FCA US Launches Bug Bounty Program For Vehicle Cybersecurity

AUBURN HILLS — FCA US LLC, the American arm of Fiat Chrysler Automobiles, has launched a “bug bounty” financial reward system for the discovery of potential vehicle cybersecurity vulnerabilities. Individuals …

Automotive Engineering / Electronics

CES Tech Show Has Strong Michigan Presence

LAS VEGAS — A record 43 Michigan-based companies will be exhibiting at the 47th annual International CES (formerly the Consumer Electronics Show) this week in Las Vegas, Nev.

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