J.D. Power finds auto satisfaction is stalled
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
J.D. Power: When it comes to EV apps, Kia smokes Tesla
TROY—Electric vehicle owners are more than twice as likely to use the manufacturer’s mobile app than owners of a vehicle with an internal combustion engine, according to J.D. Power, which …
Auto industry skids to all-time low in customer satisfaction
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
Domestic automakers turn in best quality performance ever
TROY—The customer experience analytics firm J.D. Power has released its 2020 Initial Quality Study for new cars. The iconic study, redesigned this year, measures components that fail and features that …
A tech nerd’s view of the Auto Show, part the first
DETROIT — Yep, the fine folks at the North American International Auto Show have once again provided your humble narrator with a media credential, based on my work — if …
Tech Century On The Scene At The Auto Show
DETROIT — Your favorite technology website and magazine finally found a place to park Monday morning in jam-packed downtown Detroit at the North American International Auto Show’s Press Preview days. So now it’s …