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Tag: CFI Group

Customer Experience / E-Commerce

Survey: Easy agent access to customer info key to online business success

ANN ARBOR—Online shoppers demand robust, real-time interaction with agents online, according to a new survey of 500 online shoppers from the Ann Arbor customer experience analysis firm CFI Group and …

Online Shopping / User Experience

CFI study: retail consumers now expect online chat

ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …

Customer Experience / Web Design

Customer satisfaction with federal websites remains flat

ANN ARBOR – The Ann Arbor-based customer satisfaction analytics provider CFI Group has released its 2019 Government Websites report. The annual assessment of citizen satisfaction with government websites showed that …

Customer Experience

Government contact center satisfaction flat, below private sector

ANN ARBOR — A new report from Ann Arbor’s CFI Group shows that customer satisfaction with government contact centers is unchanged from 2017 and remains below satisfaction with private-sector contact …

Customer Experience / Online Shopping

E-commerce customer survey: return flexibility, fraud detection top criteria

ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …

E-Commerce

CFI Group Says Freebies Like Shipping Drive Holiday Sales

ANN ARBOR — A new report from Ann Arbor’s customer experience analysts CFI Group and the King of Prussia, Pa.-based e-commerce company Radial Inc. finds that shoppers are willing to …

E-Commerce / E-Government

2017 Government Website Visitor Satisfaction Rises

ANN ARBOR — The Ann Arbor-based website analysis firm CFI Group reported an increase in overall government website visitor satisfaction from 2016 to 2017 in its 2017 Government Websites report, …

Online Shopping

Free Shipping Is Key To Increase Online Shopping Cart Size

ANN ARBOR — The Ann Arbor-based consulting firm CFI Group and partner Radial are out with their 2016 Holiday Retail Report for online retailers. The key takeaways? * 91 percent …

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