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ANN ARBOR—Online shoppers demand robust, real-time interaction with agents online, according to a new survey of 500 online shoppers from the Ann Arbor customer experience analysis firm CFI Group and …
ANN ARBOR—A new retail report, based on a survey conducted by the Ann Arbor-based customer experience analytics firm CFI Group and the Pennsylvania-based e-commerce consultant Radial, shows that today’s shoppers …
ANN ARBOR – The Ann Arbor-based customer satisfaction analytics provider CFI Group has released its 2019 Government Websites report. The annual assessment of citizen satisfaction with government websites showed that …
ANN ARBOR — A new report from Ann Arbor’s CFI Group shows that customer satisfaction with government contact centers is unchanged from 2017 and remains below satisfaction with private-sector contact …
ANN ARBOR — Online customers prize easy, multiple return options above all else, according to a new survey of 500 online shoppers. The survey was conducted on behalf of Ann …
ANN ARBOR — A new report from Ann Arbor’s customer experience analysts CFI Group and the King of Prussia, Pa.-based e-commerce company Radial Inc. finds that shoppers are willing to …
ANN ARBOR — The Ann Arbor-based website analysis firm CFI Group reported an increase in overall government website visitor satisfaction from 2016 to 2017 in its 2017 Government Websites report, …
ANN ARBOR — The Ann Arbor-based consulting firm CFI Group and partner Radial are out with their 2016 Holiday Retail Report for online retailers. The key takeaways? * 91 percent …