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Customer Experience / Wireless

Wireless providers doing a better job of solving customer problems: J.D. Power

TROY–Whether it’s a simple billing inquiry, a plan change or a technical issue, wireless providers are solving customer issues faster than ever, according to the J.D. Power 2023 U.S. Wireless …

Customer Experience / Wireless

JD Power: Wireless reps who invest time with customers see higher satisfaction

TROY—Customers who had a store representative take the time to explain network coverage have significantly higher satisfaction scores with their overall purchase experience (894 on a 1,000-point scale) compared with …

Customer Experience / Wireless

J.D. Power: Wireless companies getting better at automated customer care

TROY—The best wireless customer care experiences are increasingly becoming those that involve only one human being, according to the latest research from customer experience analytics firm J.D. Power. The firm …

Customer Experience / Wireless

Wireless customer experience report: T-Mobile tops for value, Verizon tops for network quality

ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …

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