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Tag: Auto Service

Auto Dealers / Auto Industry / Automotive Aftermarket / Customer Experience

Dissatisfaction with EV service jolts J.D. Power study of auto service

TROY–The increasing volume of battery electric vehicles being serviced at dealerships is contributing to a negative effect on overall customer service satisfaction, resulting in a year-over-year decline in score for …

Auto Industry / Automotive Aftermarket

Power: Auto service centers should prepare now for Coronavirus parts shortages

TROY—As the coronavirus crisis continues to interrupt global supply chains, auto dealers are bracing for parts shortages that could undermine hard-fought gains made in customer satisfaction over the past few …

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