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TROY–With the increase of 5G phones and network technology, wireless customers are experiencing fewer problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality Performance Study Volume …
TROY–While younger wireless customers typically have higher phone usage than older customers, they also experience more network problems, according to the recently released J.D. Power 2024 U.S. Wireless Network Quality …
ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …
TROY—Satisfaction with wireless providers is rebounding from 2021, showing the flexibility of providers to adapt to changing customer expectations, according to the J.D. Power 2022 U.S. Wireless Customer Care Study—Volume …
DEARBORN—Officials at Ford Motor Co. and AT&T Inc. say the automaker’s Rouge Electric Vehicle Center will be outfitted with secure 5G cellular connectivity to help build the new all-electric Ford …
TROY—Satisfaction among large enterprise and medium business wireless customers has reached all-time highs, according to the recently released J.D. Power 2021 U.S. Business Wireless Satisfaction Study. Conversely, though, small business …
DETROIT—Officials at General Motors and AT&T Inc. announced plans to bring high-speed 5G cellular connectivity to millions of GM vehicles coming off the assembly line over the next decade in …
TROY–Business broadband customer satisfaction remains high even as most businesses are returning to normal in the wake of the pandemic, according to the J.D. Power 2021 U.S. Business Wireline Study. …
TROY—Overall satisfaction with business wireline providers significantly increased across all segments despite the endless potential issues that could have occurred due to the COVID-19 pandemic, according to the recently released …
LANSING–AT&T Inc. announced that it had extended high-speed internet service to more than 69,000 homes and businesses in 61 Michigan counties though its participation in the Federal Communications Commission’s (FCC) …