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ANN ARBOR—The coronavirus pandemic has changed the way Americans work and how they spend their leisure time, putting a spotlight on both high-speed internet service and in-home entertainment options. Video …
ANN ARBOR–The latest Finance, Insurance, and Health Care Report from the Ann Arbor-based American Customer Satisfaction Index showed that banks have surpassed credit unions in customer satisfaction, an ACSI first. …
ANN ARBOR—User satisfaction with social media isn’t falling, but the industry has room for improvement. After dropping in 2018, customer satisfaction with social media overall held steady at 72 on …
ANN ARBOR—As wireless telephone service readies for the transition to 5G service, customers satisfaction with the industry has climbed 1.4 percent to a score of 75 on a 100-point scale, …
ANN ARBOR—Following a slight bump in 2018, residential customer satisfaction in the energy utilities sector has taken an about-face one year later, according to the American Customer Satisfaction Index (ACSI) …
ANN ARBOR — Facebook, LinkedIn, and Twitter have the least satisfied users in social media, according to the latest data from the American Customer Satisfaction Index 2018 E-Business Report. Customer …
ANN ARBOR — Customer satisfaction with personal computers is down for a third straight year, according to new data from the Ann Arbor-based American Customer Satisfaction Index LLC. The ACSI …
ANN ARBOR — Americans are increasingly unhappy with the quality of government services delivered over mobile devices. That’s the conclusion of the 48th quarterly ForeSee E-Government Satisfaction Index, covering April, …
ANN ARBOR — Only a year ago, the American Customer Satisfaction Index from the Ann Arbor-based consumer metrics analyst ForeSee ranked social media among the worst industries in the index, …
ANN ARBOR — People just don’t like their cable TV, phone and Internet providers. That’s the rather bleak news from the latest American Customer Satisfaction Index scores for information services, …