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Tag: American Customer Satisfaction Index

Appliance Industry / Consumer Electronics / Customer Experience

Household appliances join TV industry and others atop ACSI

ANN ARBOR–It’s been a banner year for the household appliances industry. Customer satisfaction for washers, dryers, dishwashers, refrigerators, ovens, and microwaves surged 3% to a score of 81 (out of 100) in …

Auto Industry / Customer Experience

Toyota takes pole position in quality, with Lexus and Tesla in pursuit

ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …

Customer Experience / Telecommunications / Wireless

Samsung ties Apple for satisfaction with 5G phones

ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …

Customer Experience / Online Shopping / Retail Technology

Retail sector satisfaction slips, but ACSI finds many bright spots

ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …

Auto Industry / Customer Experience

J.D. Power finds auto satisfaction is stalled

ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …

Customer Experience

Customer satisfaction decline ends: ACSI

ANN ARBOR—Overall customer satisfaction with business products and services in the United States, tracked by the American Customer Satisfaction Index, showed no change in the second quarter of this year. …

Broadband / Customer Experience / Telecommunications

Latest ACSI for cable, streaming shows signs of COVID fatigue

ANN ARBOR—When COVID-19 forced Americans to stay home, many turned to streaming, taking solace in their ability to binge-watch entertainment of all shapes and sizes. But it was only a …

Customer Experience / Utilities

Pandemic caused surge in power use, but not in love for utilities

ANN ARBOR—Household power consumption surged during the pandemic, but customer perceptions of utilities barely budged. Residential customer satisfaction with the energy utilities sector overall ticked down 0.1 percent to 72.0 …

Customer Experience / E-Commerce / Retail Technology

Customer satisfaction with retail drops

ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …

Customer Experience

ACSI: Overall customer satisfaction falls in 2020

ANN ARBOR—The deterioration in customer satisfaction across all industries in the United States continued in 2020, with a 0.9 percent drop in the fourth quarter to a score of 73.7 …

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