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ANN ARBOR–It’s been a banner year for the household appliances industry. Customer satisfaction for washers, dryers, dishwashers, refrigerators, ovens, and microwaves surged 3% to a score of 81 (out of 100) in …
ANN ARBOR–The numbers are in, and it’s full steam ahead for the auto industry. Following last year’s dip, customer satisfaction with automobiles improved 3% to a score of 79 (out of …
ANN ARBOR–Customer satisfaction with wireless service overall has improved 1% to a score of 74 out of 100, according to the just-released American Customer Satisfaction Index Wireless Phone Service and Cell Phone …
ANN ARBOR–The latest American Consumer Satisfaction Index review of the retail trade sector shows that satisfaction has slipped 0.5 percent over the past year to a level of 74.7 out …
ANN ARBOR—Customer satisfaction with the auto industry is stuck in neutral. Overall customer satisfaction with automobiles and light vehicles is unchanged with a score of 78 out of 100, according …
ANN ARBOR—Overall customer satisfaction with business products and services in the United States, tracked by the American Customer Satisfaction Index, showed no change in the second quarter of this year. …
ANN ARBOR—When COVID-19 forced Americans to stay home, many turned to streaming, taking solace in their ability to binge-watch entertainment of all shapes and sizes. But it was only a …
ANN ARBOR—Household power consumption surged during the pandemic, but customer perceptions of utilities barely budged. Residential customer satisfaction with the energy utilities sector overall ticked down 0.1 percent to 72.0 …
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
ANN ARBOR—The deterioration in customer satisfaction across all industries in the United States continued in 2020, with a 0.9 percent drop in the fourth quarter to a score of 73.7 …