Customer satisfaction with retail drops
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
ANN ARBOR—While much of the retail sector anticipates a turnaround in 2021, customer satisfaction is not heading in the right direction. The retail sector declined 2.3 percent to a score …
ANN ARBOR—The deterioration in customer satisfaction across all industries in the United States continued in 2020, with a 0.9 percent drop in the fourth quarter to a score of 73.7 …
ANN ARBOR–Citizen satisfaction with U.S. federal government services is in free fall. Citizen satisfaction plummeted 4.4 percent to a score of 65.1 out of 100 in the American Customer Satisfaction …
ANN ARBOR—Customer satisfaction with so-called nondurable manufactured goods has fallen during the pandemic, according to the American Customer Satisfaction Index. The sector’s score fell 1.5 percent from a year earlier …
ANN ARBOR—The latest customer experience data from the American Customer Satisfaction Index shows mixed results during the pandemic for travel industries, including airlines, hotels, car rentals, and online travel agencies. …
ANN ARBOR—The third quarter report of the American Customer Satisfaction Index predicts a bleak future for the United States economy, as customer satisfaction dropped 1.2 percent, its largest quarterly percentage …
ANN ARBOR—A new report from the American Customer Satisfaction Index finds that Americans find little to be satisfied with when it comes to financial services. Following a slight dip last …
ANN ARBOR—To absolutely no one’s surprise, new survey results from the American Customer Satisfaction Index show that 2020 has been a tough year for retailers. Four out of five retail …
ANN ARBOR—The U.S. auto industry, like the economy at large, couldn’t escape the crosshairs of the COVID-19 global pandemic. But that’s not the only hurdle the industry has to overcome: …
ANN ARBOR—Officials at American Customer Satisfaction Index LLC say satisfaction with both retailers and government services plunged in the second quarter amid the coronavirus pandemic shutdowns. As the COVID-19 pandemic …