TROY—Mahalo Banking, a credit union service organization that provides online and mobile banking products and services, announced that Brentwood, Tenn.-based Koin Credit Union and Maddock, N.D.-based North Star Community Credit Union Mahalo’s Thoughtful Banking platform.
Koin has more than 2,000 members and $39 million in assets. North Star has more than 22,900 members and $465 million in assets.
“Implementing Thoughtful Banking was a seamless experience for our staff and members, thanks to Mahalo’s exceptional communication and user-friendly design,” said Erik Villalta, vice president of operations at Koin Credit Union. “Mahalo’s member-centric features – like CAT, neurodiversity functionality, and its intuitive layout – have elevated the user experience, making banking easier for our members while maintaining robust security. We frequently receive feedback from partners that our digital capabilities rival those of larger credit unions, a testament to the value and quality of Mahalo’s platform.”
Bob Herrington, CEO of North Star, said, “Mahalo played a pivotal role during our transition to a new core provider and digital platform, ensuring the conversion process was smooth, efficient, and on time. We view Mahalo as a true partner, committed to platform innovation and ongoing enhancements to meet our needs as we grow. Their dedication aligns with our mission to provide members with leading-edge technology, and we are confident Mahalo will help us deliver on that promise for years to come.”
Both credit unions also praised the Thoughtful Banking platform’s streamlined layout, which makes it easy for members to navigate the application and quickly find the features they need. This intuitive design empowers members to manage their accounts independently, reducing reliance on credit union staff for support. As a result, the call center team is able to focus on higher-value tasks, further enhancing the overall member experience.
Denny Howell, COO of Mahalo Banking, said, “Our team is dedicated to making every credit union’s transition to our platform as smooth as possible, ensuring their members experience an effortless shift. We are honored that Koin CU and North Star CCU have entrusted us to support their mission of providing innovative digital banking experiences. As we continue to evolve our platform, our focus remains on empowering credit unions to meet their members’ needs with exceptional service and forward-thinking technology.”
More at www.northstarccu.com, wwwkoincu.org, and mahalobanking.com.