TROY–Mahalo Banking, the Troy-based credit union service organization that provides online and mobile banking for credit unions, today announced that Long Beach, Calif.-based ILWU Federal Credit Union and Centennial, Colo.-based Columbine Federal Credit Union are now live on Mahalo’s enhanced Thoughtful Banking platform.
Thoughtful Banking delivers a mobile-optimized user experience with mirrored features across online and mobile banking. Members using the upgraded platform are able to modify account information and access banking features with ease, which enables greater self-service and reduces customer service calls for the credit union teams. Mahalo also empowers the credit unions and their members with several platform customization options, including menu tile re-organization, left- or right-hand modes, and colorblindness views that optimize the digital experience for each user’s needs.
“Conversions can often be a challenging endeavor, but the dedicated support we received during the process made everything incredibly smooth,” said Rod Jacobs, vice president of technology for ILWU. “Mahalo’s team was readily available to us during the entire conversion; we felt confident in their ability to tackle any issue that might arise. The Mahalo team is clearly passionate about the product and ensuring an exceptional customer experience, which truly sets them apart from other providers.”
Austin Dore, IT supervisor at Columbine FCU, added:, “Throughout the implementation process, Mahalo’s team was highly responsive and offered exemplary service to ensure our needs were always met. They were proactive in addressing any concerns and went above and beyond to provide us with the necessary support. Our members have found the new features are easy to access and platform navigation is straightforward, making their banking experience more convenient and efficient.”
Mahalo says its Thoughtful Banking service is the first and only product in the industry to fully integrate comprehensive neurodiverse functionality directly into its platform. This inclusive approach allows credit unions to support and embrace all members, accommodating their unique needs. The platform also offers Credential Assurance Technology that prevents credential stuffing attacks and offers vital cybersecurity support for credit unions and their members.
“We are incredibly proud of the successful collaboration with ILWU Federal Credit Union and Columbine Federal Credit Union in bringing our enhanced Thoughtful Banking platform to life,” said Denny Howell, COO of Mahalo Banking. “Their commitment and dedication throughout the implementation process have been remarkable. ILWU and Columbine FCU’s forward-thinking approach and unwavering focus on delivering an exceptional banking experience for their members exemplify the spirit of innovation and partnership. We look forward to continuing our strong relationship and supporting their ongoing success.”
Founded in 1957, Columbine Federal Credit Union is a member-owned financial cooperative serving over 8,000 members, with $80 million in assets and offices in Centennial and Denver, Colo. With over 65 years of experience, Columbine FCU offers a comprehensive range of financial services, from savings and checking accounts to loans and online banking. As a not-for-profit organization, the credit union focuses on personalized service, competitive products, and community involvement. Learn more by visiting columbinefcu.org.
ILWU Federal Credit Union, established in 1954 by Local 13 members, has grown from a small operation serving longshoremen to a robust financial institution supporting I.L.W.U. members across California, Hawaii, and Alaska. With a rich history of expansion, including becoming federally chartered in 2019, ILWU FCU now serves over 26,000 members with assets exceeding $478 million. Today, the credit union continues to offer competitive rates, enhanced services, and tailored products designed exclusively for I.L.W.U. members and their families. Learn more by visiting ilwucu.org.
More about Mahalo at mahalobanking.com.