Two more credit unions improve digital experience with Mahalo Banking

TROY–Mahalo Banking, a credit union service organization that provides online and mobile banking solutions for credit unions, today announced that Fremont-based Gerber Federal Credit Union and Sterling Heights-based The Local Credit Union are now live on its enhanced Thoughtful Banking platform.

Implementing the Mahalo platform enables both credit unions to offer members new digital features while streamlining the banking experience.

Gerber Federal has 13,000 members and $225 million in assets, while The Local has 12,000 members and $100 million in assets.

Mahalo’s core-centric solution revolutionizes the digital banking experience for members of both credit unions. With a focus on core integration, Mahalo offers a seamless user experience across online and mobile banking platforms. By harmonizing with Gerber FCU and The Local Credit Union’s core solutions, Mahalo facilitates rapid implementation of new features and functionalities. This deep integration empowers the credit unions to efficiently adapt their digital offerings to meet the evolving needs of their members.

“Our collaboration with Mahalo has been exceptional, instilling our team with strong confidence in their ability to deliver products and services that are meticulously crafted, thoroughly tested and reliable for member use,” said Tina Spoelman, senior IT manager of Gerber FCU. “We are proud to work with a digital banking partner that is so deeply rooted in the credit union industry and dedicated to enhancing the member experience. Our members appreciate the seamless consistency of the new platform across all devices, enabling them to conduct account activities wherever and whenever they choose.”

Sherry Lawfield, vice president of The Local, added, “The Mahalo team was very engaged in the implementation process from start to finish and provided continuous support throughout testing, training, set-up and our launch. The dedicated personal service they gave our credit union was exemplary. Mahalo’s Thoughtful Banking platform is innovative, incorporating all the modern features our members want. Their team excels at staying attuned to banking trends and meeting the evolving expectations of our members.”

Mahalo’s technology leverages deep integrations into credit union cores, facilitating real-time data syncing, streamlining operations and enhancing collaboration for a cohesive experience. Additionally, Mahalo’s Credential Assurance Technology defends credit unions and their members against credential stuffing attacks and bolsters fraud protection.

Gerber Federal Credit Union is a member-owned, not-for-profit, cooperative financial institution headquartered in Fremont, Michigan. Gerber FCU provides financial services to residents and employees of Newaygo County and surrounding townships with two branches located in Fremont and one in Newaygo. Visit www.GerberFCU.com for more information.

The Local employs middle class workers, organized under a collective bargaining agreement in order to stay true to the principles of the 1949 charter. The credit union prides itself in offering all financial products that banks and Mega-credit union’s offer – but at reasonable rates to encourage thrift among our members. More at https://www.thelocalcreditunion.com/.

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