Otava names VP of customer experience and strategy

ANN ARBOR–Otava, the cloud computing services provider, has named Cyndi Lyon vice president of customer experience and strategy.

“As a cloud computing and IT service provider, Otava has always prided itself on its customer-first approach and high-touch support model,” said Tom Wilten, Otava president and general manager. “We’re elevating our customer-centric stance even further with this intentional focus and commitment. Cyndi will apply her passion, leadership skills, and vast knowledge to advancing the customer experience from start to finish. In doing so, she will propel our guiding principles of customer advocacy and excellence into action and contribute to our legacy of exceptionalism. Cyndi has proven her outstanding leadership across the organization, and she has been instrumental in our success. Dedication to customer experience is essential to our unique position in the market and we are thrilled to have her leading this operation.”

Lyon is a seasoned executive with nearly 30 years of experience. She joined Otava in 2018 and was most recently the head of Otava’s product, marketing, and business strategy. Earlier she led the company’s operations team, where she was responsible for ensuring the development and implementation of efficient processes and systems for the business. Currently, Lyon is pursuing a master’s degree in customer experience management from Michigan State University.

“For technology companies especially, customer experience is what it all comes down to,” said Lyon. “Otava is an impressive organization filled with talented professionals. I am eager to work collaboratively with all of our teams as well as with our great customers to create the best possible experiences that lead to extraordinary and lasting success.”

Prior to joining Otava, Lyon was director of professional services at Foresee, where she set the onboarding strategy for customers and developed the professional services consultant organization’s team and product offerings. Earlier, she was a city planning director in Michigan, where she established the city’s first Planning Department.

Otava provides a wide variety of IT services, including cloud computing, colocation, security, backup and data protection, disaster recovery, migration services, and more. More at www.otava.com.

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