Massachusetts client win for Mahalo Banking

TROY–Mahalo Banking, a credit union service organization that provides online and mobile banking technology, announced a new partnership agreement with Springfield, Mass.-based Pioneer Valley Credit Union.

By launching the Mahalo Banking platform, Pioneer Valley plans to advance its digital banking experience and improve its competitive advantage within the industry.

Pioneer Valley is the oldest postal credit union in the nation and serves approximately 11,000 members in western Massachusetts. Pioneer Valley previously used two different providers for its online and mobile banking, which offered members two separate, disjointed digital experiences. By launching Mahalo’s platform, their members will receive access to a seeamless interface and improved usability. Pioneer Valley plans to use Mahalo’s digital banking platform to implement several new features that enable its members to enjoy more streamlined processes, greater self-service capabilities and financial wellness opportunities.

“Pioneer Valley Credit Union’s digital transformation goals were substantial, and we needed a digital banking platform that could meet the future needs of our members,” said Anabela P. Grenier, president and CEO of Pioneer Valley. “Mahalo’s proven technology as well as its future roadmap were important factors in our ultimate decision. The Mahalo team is in tune with the common challenges faced by credit unions and their members, and they understand the importance of collaboration to ensure all member needs are being met. We know this will be a successful partnership with Mahalo.”

Added Jim Stickley, Mahalo CEO: “More credit unions are faced with the need to embrace digital transformation to better serve their members and effectively compete against challenger banks. However, making these digital banking platform shifts can be difficult without the help of a provider that intuitively understands the needs, challenges and goals that are unique to the credit union space. We just released a significantly enhanced version of our Mahalo Banking platform that delivers digital banking humanized, which will enable Pioneer Valley to truly elevate its overall member experience. We are excited to offer its members the innovative tools they need to achieve greater financial autonomy.”

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