Member Driven Technologies offers new services in partnership

FARMINGTON HILLS—Member Driven Technologies, a credit union service organization that hosts the Episys processing system from Symitar to provide a private cloud alternative for processing and IT needs, announced that it has partnered with Digital Onboarding Inc., a Boston-based software-as-a-service company that helps credit union members to activate, adopt and effectively leverage the financial services that are available to them.

Through the partnership, MDT’s credit union clients will be able to use Digital Onboarding’s platform to engage new members digitally, allowing for personalized and streamlined adoption of ancillary services, such digital banking, bill payment, and electronic statements. The platform also enables credit unions to educate and closely guide members through any notable changes, such as a digital channels migration or addition of a new service.

Digital Onboarding’s automated platform makes the new membership and complementary service setup process more efficient and effective than traditional phone calls, emails or print materials. By digitally engaging with members from the onset, credit unions can improve member satisfaction and retention. Plus, increasing new member activation rates positively contributes to the bottom line.

“Digital Onboarding is a powerful addition to our comprehensive portfolio of innovative solutions,” said Larry Nichols, president and CEO of MDT. “Account opening represents the first interaction credit unions have with a member, and with Digital Onboarding’s platform, our clients can make sure this experience is quick and convenient. And, the technology allows for interactive digital engagement through other transitions as well, solidifying member loyalty. Digital Onboarding is just another example of the sophisticated digital tools MDT offers to help our clients enhance the member experience and strengthen their overall competitive positions.”

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