Plex gets new ‘Chief Customer Officer’

TROY — Plex Systems Inc., the Troy-based manufacturing management software developer, announced it has named Todd Kisaberth as its Chief Customer Officer.

Kisaberth will use his deep understanding of the customer journey as he oversees all aspects of the Plex customer experience, including professional education and services, customer care, and global services and support.

Todd Kisaberth. Plex photo.

Plex had a 97 percent customer retention rate in 2018, including customers such as automotive supplier Motus Integrated Technologies; Wonton Food, the largest manufacturer of noodles, wrappers and fortune cookies in the U.S.; and G&W Products, a contract metal manufacturing and coating company that makes everything from military components to mining equipment. More than 2,300 manufacturing plants worldwide run on Plex.

Kisaberth spent two decades leading global services at enterprise software technology companies. He most recently served as vice president of customer advocacy at cybersecurity firm Tenable Inc. He also spent 20 years helping manufacturers succeed while at PTC.

“The Plex Manufacturing Cloud is mission critical to the companies we serve,” Kisaberth said. “In order to meet their unique goals, manufacturers must optimize their business processes by empowering their workforce through access to the right capabilities.”

Kisaberth earned a bachelor’s degree in mechanical engineering from the University of Toledo.

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