DEARBORN — ChannelNet, a provider of digital servcies in customer acquisition and retention, announced that Molly Smith has been promoted to vice president of operations.
Smith will retain responsibility for all clients and their channel partners’ program successes and support and assume responsibility for the project management office and resource management.
The new position is in response to ChannelNet’s 35 percent growth rate year-over-year since 2011. As vice president of operations, Smith will set the vision for the company’s Project Management Office and align processes with ChannelNet’s resources.
Prior to the promotion, Smith was the vice president over customer support and services. As a part of the reorganization, David Indish will directly report to Smith and take over management of ChannelNet’s eBusiness Support Center.
Indish will be accountable for a wide range of client support needs such as marketing program enrollment, program compliance monitoring, search engine optimization, vanity domain optimization, social media, email marketing campaigns, inbound problem resolution and outbound communications including phone and email support. He will also manage the help desk and other turnkey services such as training, content management and asset creation. His client base includes Benjamin Moore’s retail store website and contractor referral program, Hunter Douglas’ dealer website program, and automotive solutions for Hyundai, Kia, Toyota, Lexus, BMW and Ally.
Smith is a Ferris State University graduate and Indish is a Grand Valley State University alumnus.
Using software, ChannelNet connects automotive, financial services, home improvement and retail companies with their customers to sell products and services through local channels, including personalized microsites. ChannelNet’s patented software enables consumers to research a purchase, view sales incentives, and seamlessly complete transactions at a store, through a call center or on their mobile device.
The privately held company, founded more than 25 years ago, is based in Dearborn. It has a eestern U.S. office in Sausalito, Calif. For more information, visit www.channelnet.com.